Contact Channels

ABSTUDY Contact Channels for Education Institutions and Hostels

PHONE
ABSTUDY FREECALL™ – 1800 132 317 – any questions relating to claiming ABSTUDY
Indigenous Debt Recovery Team – 1800 138 193 – any questions regarding ABSTUDY debts

FAX
1300 786 102 – for any forms or requests
Please clearly identify either your organisation’s Customer Reference Number (CRN) or student’s name and CRN.

EMAIL
national.business.gateway@humanservices.gov.au – for any forms or requests
abstudy.travel@humanservices.gov.au – to submit travel requests
sc.remote.abstudy.programmes@humanservices.gov.au – for complaints and escalations
Please clearly identify either your organisation’s Customer Reference Number (CRN) or student’s name and CRN.

WEBSITE
humanservices.gov.au – for information about ABSTUDY
Organisations can register for Business Online Services and receive communication from the department through Organisation Online Mail.
The website contains information about self-service for customers including Express Plus mobile apps.

eSERVICE
Education Institutions can use the eService to submit attendance information, term start dates and claims for Under 16 Boarding Supplement. To access the eService, you will need a One Time Access Code which will be faxed or posted to you at the relevant time. Please ensure your fax number is up to date with us.
https://www.humanservices.gov.au/business/services/centrelink/education-institutions-eservice